For any enterprise, business communication forms the main foundation of the organization’s relationship with the employees and customers. VoIP is reshaping the way business communication was perceived until a few years ago.
These days, most enterprises prefer VoIP communication over the old school telephony system. The main reason is VoIP being an economic option over landlines and PSTNs. This technology also lends the user more features and functionalities than the traditional telephony system. However, these are not the only reasons why there is a sudden demand for Enterprise VoIP solutions. The providers are well ahead of the race than TELCOs with unique feature options and benefits. Here are some points that well sums up why enterprises are leaning towards VoIP communication:
Increased flexibility and mobility
VoIP is a web-based technology. Apart from the fact that organizations save a fortune by lowering their communication costs, there is scope of increased flexibility and mobility with unified communication – emails, voicemails and remote conferencing etc. all at the same place. A user can send data, files and access other applications while communicating over VoIP. There is the added factor of mobility for employees who are always on the go, like corporate employees who need to travel often.
Portability
One of the biggest advantages of VoIP communication is, the user can make calls and access emails wherever he is. With his IP telephone and a running internet connection, he is ready to go!
Multi-functional
Apart from making calls, the user can do a lot more with the VoIP communication system. He can mail, send data and host virtual conferences through multi-way video or audio conferencing. This is a point that makes enterprise VoIP suites a clear winner.
Reduced phone plan costs
Businesses can save a lot by porting their communication system to VoIP. Even with the basic VoIP modules, they can interact with their employees and customers through a much efficient platform at a reduced cost. Reducing phone service associated costs gives businesses more scope of investing their capital in the core business of the company.
Easy to Install, Use, and Troubleshoot
Most of the VoIP providers offer ready to deploy solutions that can be integrated with the existing systems in an enterprise in a matter of minutes. There are no wires and cables involved in the process which also cuts down the risk of fire/electric hazards. As the voice data travels through software instead of hardware, support and maintenance of the system is easier and hassle-free. As the data is stored in a single network, it also multiplies manageability and cost-effectiveness.
Low investment on hardware and software
Literally, there is no need for any elaborate hardware for VoIP communication. With a sound card, speakers and a microphone, employees can interact among themselves and with the customers without the need of any telephone set.
Increased customer satisfaction
As the communication is digital in nature, it is free from any technical glitches like distorted phone calls, lagging transmission, and dropped calls. With unmatched voice clarity and advanced features like call hold, music on hold, IVR etc. customers are satisfied. With advanced call routing features which are unique to VoIP communication, the call can be routed to mobiles for employees so that there are no gaps in business communication.
Business continuity and disaster recovery
With VoIP, businesses experience an increased level of business continuity and disaster recovery capabilities. As opposed to telephone systems where there are occasional breach in services, business communication with VoIP remains uninterrupted even at situations when your physical office location is inoperable. With an immediate number, the service can be continued without any hindrance.
To know more about Vox-Suite visit our Facebook Page - https://www.facebook.com/vox.suite
These days, most enterprises prefer VoIP communication over the old school telephony system. The main reason is VoIP being an economic option over landlines and PSTNs. This technology also lends the user more features and functionalities than the traditional telephony system. However, these are not the only reasons why there is a sudden demand for Enterprise VoIP solutions. The providers are well ahead of the race than TELCOs with unique feature options and benefits. Here are some points that well sums up why enterprises are leaning towards VoIP communication:
Increased flexibility and mobility
VoIP is a web-based technology. Apart from the fact that organizations save a fortune by lowering their communication costs, there is scope of increased flexibility and mobility with unified communication – emails, voicemails and remote conferencing etc. all at the same place. A user can send data, files and access other applications while communicating over VoIP. There is the added factor of mobility for employees who are always on the go, like corporate employees who need to travel often.
Portability
One of the biggest advantages of VoIP communication is, the user can make calls and access emails wherever he is. With his IP telephone and a running internet connection, he is ready to go!
Multi-functional
Apart from making calls, the user can do a lot more with the VoIP communication system. He can mail, send data and host virtual conferences through multi-way video or audio conferencing. This is a point that makes enterprise VoIP suites a clear winner.
Reduced phone plan costs
Businesses can save a lot by porting their communication system to VoIP. Even with the basic VoIP modules, they can interact with their employees and customers through a much efficient platform at a reduced cost. Reducing phone service associated costs gives businesses more scope of investing their capital in the core business of the company.
Easy to Install, Use, and Troubleshoot
Most of the VoIP providers offer ready to deploy solutions that can be integrated with the existing systems in an enterprise in a matter of minutes. There are no wires and cables involved in the process which also cuts down the risk of fire/electric hazards. As the voice data travels through software instead of hardware, support and maintenance of the system is easier and hassle-free. As the data is stored in a single network, it also multiplies manageability and cost-effectiveness.
Low investment on hardware and software
Literally, there is no need for any elaborate hardware for VoIP communication. With a sound card, speakers and a microphone, employees can interact among themselves and with the customers without the need of any telephone set.
Increased customer satisfaction
As the communication is digital in nature, it is free from any technical glitches like distorted phone calls, lagging transmission, and dropped calls. With unmatched voice clarity and advanced features like call hold, music on hold, IVR etc. customers are satisfied. With advanced call routing features which are unique to VoIP communication, the call can be routed to mobiles for employees so that there are no gaps in business communication.
Business continuity and disaster recovery
With VoIP, businesses experience an increased level of business continuity and disaster recovery capabilities. As opposed to telephone systems where there are occasional breach in services, business communication with VoIP remains uninterrupted even at situations when your physical office location is inoperable. With an immediate number, the service can be continued without any hindrance.
To know more about Vox-Suite visit our Facebook Page - https://www.facebook.com/vox.suite
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