Is It an Intelligent Idea to Move your Business Communications to VoIP Completely?

Enterprise VoIP is the new trend. Business houses are ditching the traditional telephony system and switching over to the Voice over Internet Protocol, the unique system where the phone calls travel over the internet as analog signals. Leveraging the existing broadband to make local and long-distance calls dramatically lowers the cost of commuting for business houses. The new technology also adds features and functionalities to the old-school ways of business communication, hence multiplying productivity. VoIP can empower employees with new capabilities that conventional phone technology can't offer.

Though the VoIP technology is becoming increasingly popular as the most reliable, economic and efficient enterprise communication, there are still small and medium business firms who are skeptical about changing their communication settings to VoIP with concerns about audio quality, costs, continuity of the service during long power cuts and so on. The question for them is, is it an intelligent idea to move your business communications to VoIP?

To address their concern, this article aims to put forth the points that enterprises need to know about VoIP to decide if it's right for their business.

1. The technology has come a long way since its inception. Previously, VoIP communications could be facilitated only when both the sender and receivers were in the proximity of a PC/laptop. And those were the times when there were significant hiccups in the audio quality too. However, the technology has evolved a lot. With advance functionalities like mobile dialers and mobile IP PBX, not only the calls can be made from cellphones but also with exceptional call quality.
2. For SMBs, switching to VoIP gives them the ability to leverage their existing data network leading to commendable savings and benefits. The operating costs for VoIP service providers are significantly less than traditional telecommunication companies too.
3. Another important factor that makes VoIP an obvious choice for emerging businesses is, they can have a unified platform for their phone and data. The data is stored at the internal server with optimal security. Having a single IP network for voice and data has multi-faceted benefits as it can support real-time, high-quality, video/audio conferencing, call center applications and more.
4. VoIP can significantly increase the business hours of any company. As long as a broadband system is available, employees can take calls or read emails anywhere anytime. VoIP phone numbers can be configured to simultaneously ring on multiple devices (your office phone, cellphone and home phone) before going to voice mail, thus decreasing the chances of missing any important call. By enabling sending and receiving calls using a headphone/microphone unit connected to your laptop, they can talk to clients even when they are on the go!
5. Along with regular emails, employees can also configure to receive voice mail and faxes in their inbox.
6. Another interesting reason is virtual phone numbers. If you have businesses in Pennsylvania and Texas and you are stationed at Texas, you can still have Pennsylvania area code, not just the one assigned to your region.

If you are still having second thoughts about switching to VoIP completely, the best solution is to test it out on a small scale while still preserving your traditional phone system during the transition as a backup. If you are ready to switch completely to VoIP, configure the settings such that the calls can be forwarded to a cell or landline when the power goes out (and if you have no power backup). If you have a generator or power backup, just get rid of your landlines and all the elaborate cables and wirings that come with them as VoIP is the best solution for your enterprise, anyday!

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